Why Assertive Communication and Feedback?
Assertiveness, the ability to communicate succinctly and efficiently, the patience to truly listen, the ability to give and receive feedback are all influenced by how we relate to others and situations that take us out of our comfort zone.
This assertive communication skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become aware of behavior patterns and increase your teamwork abilities. Those who communicate with an assertive tone rather than passivity or aggressiveness are more likely to maintain positive workplace relationships while achieving their goals. Learn these assertiveness skills to convey your message with authority and impact.
COURSE OBJECTIVES
- Self-awareness of your attitudes, behavior patterns, and habits
- Developing a positive, proactive response to challenging behaviors
- Confidence in your ability to address challenging situations