Why Conflict, Virtual Solutions for Real Problems?
As long as people use communication, they will be required to resolve conflicts. Conflict can lead to either evolution or destruction. The only difference lies in the way we choose to address the differences between us. This training is designed to provide some quick and effective methods for managing tense situations in an online environment.
COURSE OBJECTIVES
- Using listening to gather more information.
- Understanding the techniques for using open-ended questions.
- Using empathy to defuse conflicts.
- Pursuing a rational goal at the expense of negative emotional reactions.