Why Customer Experience?
Over 50% of customers claim that they are tempted to abandon various providers after their first negative experience with them. Positive experiences, on the other hand, transform isolated interactions into loyalty, encourage retention, and turn customers into true brand advocates.
To meet expectations and higher standards than ever, it is necessary to identify the key points of the customer’s “journey” through the product world, adapt and be flexible, use communication techniques, and be open to feedback.
COURSE OBJECTIVES
- Transitioning from surface-level customer relationships to deep understanding and trust in the customer.
- Understanding the importance of CX (Customer Experience) and developing a “customer-centric” mindset.
- Adapting communication to customer needs.
- Identifying an effective CX strategy.
